ISSERVICE Technology Ltd
Job Overview
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Full job description
About ISSERVICE
ISSERVICE is a managed IT services provider supporting small and mid-sized organizations across the Niagara and surrounding regions. We focus on practical, reliable technology solutions, strong customer relationships, and disciplined service delivery. We are in a period of operational stabilization and growth and are adding to our technical bench.
Role Summary
The Network & Computer Technician is responsible for providing day-to-day technical support to clients across desktops, servers, networks, and cloud services. This role is hands-on, customer-facing, and execution-focused. You will work independently on assigned tickets and scheduled visits while collaborating closely with the internal team.
Key Responsibilities
- Provide on-site and remote support for Windows-based desktops and laptops
- Troubleshoot and resolve network issues (LAN/WAN, Wi-Fi, firewalls, switches)
- Support Microsoft 365, email, backups, and basic cloud services
- Accurately document work performed in tickets and time entries
- Ensure all customer visits are scheduled and updated in the service calendar
- Work tickets toward closure within established service targets
- Escalate issues appropriately and follow internal communication protocols
Required Qualifications
- 2–5 years of experience in a technical support or MSP environment
- Strong working knowledge of Windows OS, basic networking, and common business applications
- Customer-service mindset with clear and professional communication
- Ability to manage time, priorities, and documentation independently
- Valid driver’s license and ability to travel to customer sites
Preferred Qualifications
- Experience with Microsoft 365 administration
- Familiarity with backup solutions and basic cybersecurity concepts
- MSP or multi-client environment experience
What We Offer
- Competitive compensation based on experience
- Stable work environment with clear expectations
- Opportunity to grow technical skills and responsibility
- Supportive team culture with practical leadership
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Grimsby, ON L3M 4H4: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor’s Degree (required)
Experience:
- IT support: 3 years (required)
Language:
- English (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Job Detail
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Job ID 179635
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Download Job PDF Click here to download
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Name/Company NameISSERVICE Technology Ltd
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Websitehttps://isservice.ca/
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Salary$20.00-$28.00 per hour
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Start Date12.06.2026
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City8 Christie St Unit 1, Grimsby, ON L3M 4H4, CA
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How to apply?Applicants are required to create an account on Jobsrack before proceeding to the company website to complete their application. Interested candidates should also send their updated resume to help@isservice.ca